--- title: "TrustMark Customer Charter | Greentech Renewables" description: "Learn about TrustMark's customer charter and how Greentech Renewables upholds excellence in renewable energy installations. Government-endorsed quality assurance." lang: en-GB json-ld: | { "@context": "https://schema.org", "@type": "LocalBusiness", "@id": "https://www.greentechrenewables.co.uk/#localbusiness", "name": "Greentech Renewables Ltd", "alternateName": "Greentech Renewables", "image": "https://www.greentechrenewables.co.uk/logo.png", "description": "MCS-certified solar panel, battery storage, heat pump and EV charger installer based in Greater Manchester, serving the North West and the UK. 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You may get free panels [Check Eligibility](/grants/warm-homes-plan-eligibility) [Case Studies](/case-studies) [0% Finance](/finance)[Quick Solar Price](/solar-estimator) # TrustMark's Customer Charter Upholding Excellence in Renewable Energy Installations ## TrustMark and Greentech Renewables: Upholding Excellence in Renewable Energy Installations Greentech Renewables, an accredited installer on TrustMark, exemplifies the principles set forth by this government-endorsed quality mark. TrustMark, renowned for its consumer protection in home improvements, repairs, and renewable energy installations, sets rigorous standards for its registered businesses. This article delves into how Greentech Renewables adheres to TrustMark's customer charter, ensuring trust, professionalism, and quality in its services. ### TrustMark: A Brief Overview TrustMark is a government-endorsed scheme designed to protect consumers undertaking home improvements, repairs, and renewable energy installations. It certifies businesses that demonstrate the right competencies and consumer protections. This certification spans the entire business, ensuring all employees and activities meet TrustMark's stringent requirements. ### 1\. Doing What It Says It Will Do Greentech Renewables commits to the operational requirements of TrustMark's Code of Conduct and Codes of Practice. This commitment ensures: - • Accurate performance claims for home heating, insulation, energy-saving, or energy-generation installations. - • Delivery of products and services that perform as promised. - • A thorough testing and hand-over process, ensuring customers understand the workings and maintenance of their installations. - • Adherence to agreed schedules and punctuality for appointments. ### 2\. Acting in a Responsible and Professional Manner The professionalism of Greentech Renewables is evident in its approach: - • Responsiveness, approachability, and respect towards customers. - • Clear and timely communication, ensuring customers are informed about any changes or delays. - • Special consideration for vulnerable customers. - • Respecting the sanctity of customers' homes, agreeing on access requirements, maintaining a safe work area, and ensuring tidiness at the end of each day. - • Protection of personal information in compliance with data protection regulations. - • Understanding customer circumstances to provide suitable advice and services. ### 3\. Providing the Right Information at the Right Time Transparency is key for Greentech Renewables: - • Clear identification of themselves and any sub-contractors or third parties involved. - • Fair marketing practices without misleading advertising. - • Observance of 'no cold calling' zones and avoidance of high-pressure sales tactics. - • Clear explanations of the benefits of the TrustMark scheme and guidance to the Information Hub. - • Accurate and understandable information about products and services, including any necessary legal or technical consents. - • Regular updates before, during, and after the point of sale. ### 4\. Protecting Customers with Clear Contracts Greentech Renewables ensures: - • Detailed, itemized written quotations and comprehensible terms and conditions. - • Independent advice before contract signing. - • Clear explanation of cancellation rights where applicable. - • Fair pricing and contracts free of hidden costs or penalties. ### 5\. Resolving Concerns or Complaints Customer satisfaction is paramount: - • A free initial complaints process with no barriers for contact regarding queries, requests, concerns, or complaints. - • Responsibility for issues where at fault, aiming for resolution with minimal disruption. - • Signposting to Alternative Dispute Resolution services and TrustMark's complaints process. - • Using customer feedback to continuously improve services. ### Responsibilities of the Customer To facilitate smooth operations, customers are expected to: - Verify that the business is TrustMark registered for relevant trades. - Provide necessary property access and inform of any special requirements. - Ensure proper permissions for the work, including building regulations and planning. - Have a signed contract covering all necessary aspects before work begins. - Take independent advice when necessary and use resources from the Information Hub. - Address concerns promptly to allow for early resolution. - Be punctual for appointments and treat tradespeople with respect. - Pay on time according to agreed contract terms. - Follow the TrustMark complaint process if needed. Greentech Renewables' adherence to the TrustMark customer charter ensures that they deliver exceptional service, uphold consumer rights, and maintain transparency and professionalism in all their dealings. This commitment to quality and customer satisfaction reinforces their position as a trusted provider in the renewable energy sector. ## Accreditations ![Our Accreditations: HIES Consumer Code, TSI Approved Code, TrustMark Government Endorsed Quality, Green Deal Approved, MCS Certified, NAPIT](/assets/solar-accreditations-CbjEg9cO.png) Public Liability Insurance – Tradesman Saver £5,000,000 – GREE55TR01 Employers Liability Insurance – Tradesman Saver £10,000,000 – GREE55TR01 Professional Indemnity – Tradesman Saver £250,000 – GREE55TR01 [![Greentech Renewables - MCS Certified Solar Installers](/assets/greentech-logo-DICMm454.jpg)](/) MCS Certified solar panel and battery storage installers serving Greater Manchester and the UK. Trusted by 2000+ homeowners. [](https://facebook.com)[](https://instagram.com)[](https://linkedin.com) ### Services - [Solar Panels](/solar-panels) - [Battery Storage](/battery-storage) - [Commercial Solar](/commercial-solar) - [Heat Pumps](/heat-pumps) - [EV Chargers](/ev-chargers) - [Price Estimator](/solar-estimator) ### Company - [About Us](/about-us) - [Reviews](/reviews) - [Blog](/blog) - [Contact](/contact-us) ### Contact Us - [0333 577 7010](tel:03335777010) - [admin@greentechrenewables.co.uk](mailto:admin@greentechrenewables.co.uk) - Unit 14, Mandale Business Park, Greenside Way, Middleton, M24 1ZE Approved Partner: ![GivEnergy Approved Installer](/assets/givenergy-logo-Dok5luMw.png)![IWA Independent Warranty Association Approved](/assets/iwa-logo-B_-IBxNh.png)[Tesla Certified Installer](/battery-storage/tesla-powerwall-review)[HIES Brochure](/wp-content/uploads/2025/09/HIES-Brochure-2.pdf) ★ 4.9 Trustpilot Rating MCS Certified HIES Consumer Code Greentech Renewables Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and the term. © 2026 Greentech Renewables Ltd. All rights reserved. VAT Reg No. 404561815 — Company Reg No. 12902505. Registered in England & Wales. - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-and-conditions) - [Complaints Policy](/complaints-policy)