TrustMark’s customer charter

Greentech Renewables Ltd are MCS Certified Solar Panel Installers and MCS Certified Battery Storage Installers, making us your local energy installer for a complete Solar PV System installation that meets full MCS standards compliance. This is why we’re your trusted solar panels partner for solar batteries installation and EV electric vehicle chargers installation throughout the UK. Choose us for reliable and comprehensive UK solar panel installations and other solar energy solutions.

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TrustMark and Greentech Renewables: Upholding Excellence in Renewable Energy Installations

Greentech Renewables, an accredited installer on TrustMark, exemplifies the principles set forth by this government-endorsed quality mark. TrustMark, renowned for its consumer protection in home improvements, repairs, and renewable energy installations, sets rigorous standards for its registered businesses. This article delves into how Greentech Renewables adheres to TrustMark’s customer charter, ensuring trust, professionalism, and quality in its services.

TrustMark: A Brief Overview

TrustMark is a government-endorsed scheme designed to protect consumers undertaking home improvements, repairs, and renewable energy installations. It certifies businesses that demonstrate the right competencies and consumer protections. This certification spans the entire business, ensuring all employees and activities meet TrustMark’s stringent requirements.

Adherence to the Customer Charter

1. Doing What It Says It Will Do

Greentech Renewables commits to the operational requirements of TrustMark’s Code of Conduct and Codes of Practice. This commitment ensures:

  • Accurate performance claims for home heating, insulation, energy-saving, or energy-generation installations.
  • Delivery of products and services that perform as promised.
  • A thorough testing and hand-over process, ensuring customers understand the workings and maintenance of their installations.
  • Adherence to agreed schedules and punctuality for appointments.

2. Acting in a Responsible and Professional Manner

The professionalism of Greentech Renewables is evident in its approach:

  • Responsiveness, approachability, and respect towards customers.
  • Clear and timely communication, ensuring customers are informed about any changes or delays.
  • Special consideration for vulnerable customers.
  • Respecting the sanctity of customers’ homes, agreeing on access requirements, maintaining a safe work area, and ensuring tidiness at the end of each day.
  • Protection of personal information in compliance with data protection regulations.
  • Understanding customer circumstances to provide suitable advice and services.

3. Providing the Right Information at the Right Time

Transparency is key for Greentech Renewables:

  • Clear identification of themselves and any sub-contractors or third parties involved.
  • Fair marketing practices without misleading advertising.
  • Observance of ‘no cold calling’ zones and avoidance of high-pressure sales tactics.
  • Clear explanations of the benefits of the TrustMark scheme and guidance to the Information Hub.
  • Accurate and understandable information about products and services, including any necessary legal or technical consents.
  • Regular updates before, during, and after the point of sale.

4. Protecting Customers with Clear Contracts

Greentech Renewables ensures:

  • Detailed, itemized written quotations and comprehensible terms and conditions.
  • Independent advice before contract signing.
  • Clear explanation of cancellation rights where applicable.
  • Fair pricing and contracts free of hidden costs or penalties.

5. Resolving Concerns or Complaints

Customer satisfaction is paramount:

  • A free initial complaints process with no barriers for contact regarding queries, requests, concerns, or complaints.
  • Responsibility for issues where at fault, aiming for resolution with minimal disruption.
  • Signposting to Alternative Dispute Resolution services and TrustMark’s complaints process.
  • Using customer feedback to continuously improve services.

Responsibilities of the Customer

To facilitate smooth operations, customers are expected to:

  • Verify that the business is TrustMark registered for relevant trades.
  • Provide necessary property access and inform of any special requirements.
  • Ensure proper permissions for the work, including building regulations and planning.
  • Have a signed contract covering all necessary aspects before work begins.
  • Take independent advice when necessary and use resources from the Information Hub.
  • Address concerns promptly to allow for early resolution.
  • Be punctual for appointments and treat tradespeople with respect.
  • Pay on time according to agreed contract terms.
  • Follow the TrustMark complaint process if needed.

Greentech Renewables’ adherence to the TrustMark customer charter ensures that they deliver exceptional service, uphold consumer rights, and maintain transparency and professionalism in all their dealings. This commitment to quality and customer satisfaction reinforces their position as a trusted provider in the renewable energy sector.

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